Dear Member,

COVID-19 is proving to be a significant challenge to us all and most businesses. Thus far we have been able to cope with the vast majority of the activity required to support our members.

With some staff working from home, our telephone responses may be impaired, but we can always be contacted by email.

Balances are available from the Members Area on the website and from our telephone system by selecting Option 1.

If you have had any change in circumstances due to Covid-19 or for any other reason, and may be struggling with repayments, or are worried about keeping these up going forward, please do not hesitate to contact us to discuss how we can best support you. We know these are difficult times and we want you to know that we’re here to help. Please don’t add to your worries by keeping your struggles to yourself. Get in touch on admin@m4mcu.org.

We are committed to continuing to provide services to all members. Our Senior Management Team, along with our Board of Directors, are continuing to monitor the situation as it develops. We will ensure we keep you updated should there be changes to our services. In the meantime, we recommend the following:

There is up-to-date information, announcements and advice available on the NHS and GOV websites which you may find useful:

https://www.nhs.uk/conditions/coronavirus-covid-19/

https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response

Kind regards,

M for Money Credit Union team