Frequently Asked Questions (FAQs)

How do I apply for a loan?

Depending on the type of loan you are applying for, you would need to complete a loan form. You can find more information about the loans we offer here.

How long can you pay a loan back over?

It depends on the type of loan that you have applied for. You can find more information about each loan here.

I have forgotten my login details. How can I retrieve my details to access my account?

You would need to contact us.

How much do your services cost?


How can I apply for a top up on a loan for Xmas or does it have to be finished before I apply?

You would need to email us with your information or call as it all depends on the type of loan you have.

How do I get the remainder of the child benefit loan? Do you send it or how do I access it please?


Where do I send the completed loan form to?

You would need to email us your completed form on or post it to us: The Bungalow, Pinkwell Lane, Hayes, UB3 1PE

I don't want to borrow but save. Do you pay interest on savings and what sort of rate?
We do not give interest on savings, if a surplus is made then a dividend is given and this is decided at the AGM each year and it has been 1% for the last couple of years for M for Money Credit Union.
How can I found out what the balance is on my account?

You can now call and use our automated telephone system to find out what your balance is.

What is open banking and is it safe?

To find out more about open banking, you can read our blog.

What's my pin number and where can I find this?
You will need to register for the member’s area on the website and when registering you will create your own Pin number and two Passwords, you will need to keep these safe as we do not hold these for your security.
How can I access my online account?

If you are already a member, you can login here.

If you are already a member but haven’t got online access, you can register here.

If you have any other queries which aren’t listed here, then please contact us.