Frequently Asked Questions (FAQs)

It depends on the type of loan that you have applied for. You can find more information about each loan here.

You would need to contact the office so these can be reset, you would then need to re-register creating new login details as we do not hold these for your security.

You can apply for a top up on your saver or payroll deduction loan after having the loan for 3-6 months depending on the balances. We do not offer top ups on Child Benefit loans.

You would need to email us your completed form on admin@m4m.org or post it to us: The Bungalow, Pinkwell Lane, Hayes, UB3 1PE

We do not give interest on savings, if a surplus is made then a dividend is given and this is decided at the AGM each year.

You can now call and use our automated telephone system to find out what your balance is.

To find out more about open banking, you can read our blog.

If you are already a member, you can login here.

If you are already a member but haven’t got online access, you can register here.

If you have more than one child you can have the Change Account card where the extra money can be put onto automatically each time it comes in, or once a month you can withdraw this to a bank account and will need to do this through the member’s area on the website.

It’s been organised by Credit Union Solutions.

There is a limit of 10 entries per month purchased by any one member.

Each Prize Draw entry will be £1.00.

Winning numbers will be displayed on the CUS website (www.cus.coop). 

Once a Prize Draw application has been received from a member, that member will be included in all subsequent draws until that member cancels their application in writing or by email.